New Mobile APP
Want to check transport services at any time on your phone?
The new mobile app lets you do all your queries easily and quickly through your mobile device. Proximity searches performed by activating the GPS on your phone. Save your favorite searches too
Lines
With who do you want to travel and how far?
Know from where and to whereFrom the section of lines, you'll be able to see all the lines from the Consortium. You can view your route, stops and operators which work with us.Tip: Have you tried to click on each stop? You can see the correspondence with the other lines.
Timetables
Where and What time will be my destination?
Know timetables for all linesWant to know what time the coach passes for your municipality? Let's Use "Timetable for Lines" Want to know the lines between two municipalities? Use the option "Timetable by Origin and Destination"Want to know the times about corridors of the Consortium? Use the option to "Timetables for Corridors"Tip: Do you know you can select the timetable for line that corresponds to a particular day?
Tickets sale points
Where Can I recharge and buy the ticket of the Consortium?
Know advantages. Save time and moneyLocate the nearest tickets sale point where you will be able to operate with de Consortium's card.Too many tickets sale point? Use the filters to look for tickets sale point, municipalities and Localities and you will get a smaller list.Tip: Have you tried to click on tickets sale point within the map? You will be able to see more information about it.
Fares
Do you know that to travel with the Consortium is the cheapest way?
Know the cost of each tripHere you will see the rates that apply to each trip with the Consortium.Want to know how much you save with the Consortium's card? Enter in the simulator of tripsDo you know what are the crossings? And how many crossings are there from your home to your work? Enter in the crossing simulator
News
What`s happening now in the Consortium?
Know news about lines of the ConsortiumBe aware of the changes that occur in the linesDid you know you can find news between certain dates?Do you know that with the syndication of news will be informed only of the news you care about?
Calculate the route
Where and How Can I move at the Metropolitan Area?
Know the simplest way to reach your destinationNot sure how to get to your destination? With "Calculate the Route" you will be albe to select from where and how far you want to go, and show you the route that you make, also the Consortium's lines.Tip: Do you know you can repeat a route calculation with different parameters with just click on the icons (select origin, select destination and specifications)?
User attention
What is User Information Center?
What information does the User Information Center facilitate?
Which is the schedule of the service?
How much does the service cost?
Which are the guality commitments of the service?
What is User Information Center?
It is a joint project led by Consortium of Transport of Andalusia, that initially seeks attention from telephone calls to the number 955 038 665, requesting information about the services provided by the public transport system in the metropolitan areas of Almería, Bahía de Cadiz, Gibraltar, Cordoba, Granada, Jaen, Malaga and Sevilla.
What information does the User Information Center facilitate?
Timetables, stops in metropolitan lines.
Tickets and fares.
Sales points.
Route calculation.
Other queries related to the transport system.
Processing of suggestions, complaints and / or claims related to the metropolitan transport.
Which is the schedule of the service?
The service is available 365 days by a team of telemarketing phone operatos, with the following schedule:
Sunday to Thursday: 06:00 to 24:00.
Friday and Saturday: 00:00 to 24:00.
How much does the service cost?
To call to the 955038665 will have a variable cost depending on the rate of contracted telephony and place source from which it is called.
Which are the quality commitments of the service?
To guarantee the coverage of the telephonic services to a level not lower than 90%,
To get time-out for users less than 20 seconds in 80% of cases and in no case more than 30 seconds.
Not to exceed 7 % in the index of abandons.
To solve with efficiency the demands of the users relative to the given services.
To Transmit the user the chance to be at his service.
To Consolidate the culture of the user-client in his relationship with the Consortiums.
To Capture the confidence of the user in the service.
To increase the number of users of the service.
Timetables
Tickets sale points
Área de Jaén: Avenida de Madrid 38 Bajo, 23003 - Jaén, Jaén
Telephones: 953313980 | Fax: 953313985 | Email: usuarios@ctja.es
