What is User Information Center?
What information does the User Information Center facilitate?
Which is the schedule of the service?
How much does the service cost?
Which are the guality commitments of the service?
It is a joint project led by Consortium of Transport of Andalusia, that initially seeks attention from telephone calls to the number 955 038 665, requesting information about the services provided by the public transport system in the metropolitan areas of Almería, Bahía de Cadiz, Gibraltar, Cordoba, Granada, Jaen, Malaga and Sevilla.
Timetables, stops in metropolitan lines.
Tickets and fares.
Sales points.
Route calculation.
Other queries related to the transport system.
Processing of suggestions, complaints and / or claims related to the metropolitan transport.
The service is available 365 days by a team of telemarketing phone operatos, with the following schedule:
Sunday to Thursday: 06:00 to 24:00.
Friday and Saturday: 00:00 to 24:00.
To call to the 955038665 will have a variable cost depending on the rate of contracted telephony and place source from which it is called.
To guarantee the coverage of the telephonic services to a level not lower than 90%,
To get time-out for users less than 20 seconds in 80% of cases and in no case more than 30 seconds.
Not to exceed 7 % in the index of abandons.
To solve with efficiency the demands of the users relative to the given services.
To Transmit the user the chance to be at his service.
To Consolidate the culture of the user-client in his relationship with the Consortiums.
To Capture the confidence of the user in the service.
To increase the number of users of the service.
